How do I obtain an updated eGUI tax invoice if a refund is issued?

If a return or refund has been granted, the “Business” eGUI refund allowance certificate will be issued and uploaded to Ministry of Finance E-invoice Platform for inquiry. 

The "Individual" eGUI tax invoice will not be automatically sent to you via email or available in Gateweb member carrier website. Please contact TI customer service center to obtain a copy if needed. 

Our refund policy is located in this FAQ.

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