How do I obtain an updated eGUI tax invoice if a refund is issued?

If a return or refund has been granted, the “Business” eGUI refund allowance certificate will be issued and uploaded to Ministry of Finance E-invoice Platform for inquiry. 

The "Individual" eGUI tax invoice will not be automatically sent to you via email or available in Gateweb member carrier website. Please contact TI customer service center to obtain a copy if needed. 

Our refund policy is located in this FAQ.

Find answers to your ordering questions

Explore other ways to find answers

Customer support center

Find resources, answers and access to technical service representatives

Live chat

Chat live with an experienced TI customer service representative

Submit a request

Submit a ticket to get specialized support with technical issues